Author Topic: Multiple Devices with common DN - MiCollab  (Read 1447 times)

Offline amdxb

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Multiple Devices with common DN - MiCollab
« on: October 23, 2020, 06:57:41 AM »
I want to configure MiCollab in the way that the softphone and desk phone use a single DN, is it possible with MDUG?

When I tried to add desk phone with same DN to the user the ICP reply *number in use*.


Offline august

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Re: Multiple Devices with common DN - MiCollab
« Reply #1 on: October 23, 2020, 08:10:13 AM »
Each device need his own DN.

Exemple with multidevice licence
Deskphone 1000
Softphone 2000

You create a MultiDevise User Group
Main DN 1000 and add 2000 as second DN, you can add up to 8 DN.

This will create a Single number reach.  Only 1000 can be dial and on outgoing call, all device will show as 1000.

Offline amdxb

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Multiple Devices with common DN - MiCollab
« Reply #2 on: October 23, 2020, 09:06:20 AM »
Thanks August,
I have added 1001 Deskphone as pilot and 2001 softphone as member in MDUG.

When I tried to add 2001 as member the ICP reply:
The directory number is of the wrong service level

Both DN are in multi-device level
« Last Edit: October 23, 2020, 09:08:06 AM by amdxb »

Offline amdxb

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Re: Multiple Devices with common DN - MiCollab
« Reply #3 on: October 23, 2020, 09:24:36 AM »
Never mind, one of extension was on Full level, the group added successfully thanks


 

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