[Revised]
6930 phones. vMCD 8
I have a customer that is complaining that none of his headsets can hang up by pressing the button on the side.
Here's his quote:
Regarding the documentation, and our headset situation, it doesn't say how to configure the answer/end call feature, it just seems to be enabled by default, but it doesn't work.
It makes the audible sound of hanging up the call, but the phone/receiver is not doing anything with it.
I had him check the audio path and he confirms it's set to headset.
He says none of them have ever worked.
Any thoughts?
Ralph
Update: I was able to connect a 6930 to their system via Teleworker. Sure enough, pressing the headset button on the side does not go on/off hook. I can get audio through it but it doesn't answer or hang up the call.
I've never used a 6930 with a headset before. It always just worked with the 6940s. Am I missing a step?