The system isn't going to pull the call away from a carrier voicemail. You could try making the ringing timers shorter to avoid cell voicemails picking up. There is no standard on how many rings or seconds before carrier voicemails answer the call. Cell signal plays a big part, the caller could hear 5 rings before the cell phone gets a single ring, you have poor reception and calls go right to vm as some examples.
The system isn't going to pull the call away from a carrier voicemail.
-> i thought so as well
You could try making the ringing timers shorter to avoid cell voicemails picking up.
-> good idea, i will test this
There is no standard on how many rings or seconds before carrier voicemails answer the call.
-> here it apparently differs per provider. some have it fixed at 15 or 20 seconds, others allow you to extend up until a minute
Cell signal plays a big part, the caller could hear 5 rings before the cell phone gets a single ring, you have poor reception and calls go right to vm as some examples
-> yeah defo
All in all i might check if the users can extend their own ringing before voicemail time, or lower the ringing timer in the PBX as you suggested.
I was under the assumption that the members of this ring group could always be in a Present state and just turn off their mobile work phone when done with a shift, as to avoid the tedious process of logging out remotely out of the PBX. Especially since they all have work mobiles versus private. The login and logout procedure isn't THAT difficult, but we have some less experienced end users.
Apart from the timers, it seems some callers will end at some point end up in VM of a work mobile. Just have to make sure i inform the users that their VM should be professional (and probably best if the message is the same on all work mobiles) and that they actually call back in time, and to log out when they are going on a holiday for example.
Or maybe they should just turn off voicemail on their work phones, and i should program a overflow point to a general VM. I guess it would be an option to have one person responsible for the general VM box, or have it forwarded as audio to a central email address. Or just mention an email address where a caller can send an email to.
Perhaps this last option is better versus multiple VMs.