In our 3300 ACD Paths we are using the embedded VM for RAD messages which is working fine.
My question is about repeating RAD messages.
As far as I can tell it will only repeat the last RAD message played (Repeat Last Recording Enabled). If you used Recording 1 and Recording 2 to play different RAD Sets your only option would be for it to repeat Recording 2.
Our scenario is we will be playing Time and Place in Queue from MiCC but we want that to repeat but also would like RAD Messages to repeat.
Like:
Time and Place in Queue
RAD 1
Time and Place in Queue
RAD 2
-Then repeat starting back at the top.
So far it looks like I would have to choose which is the last one that plays and it would be the only one that would repeat.
If someone could let me know if this is the case or if there is another option.
Thank you!!
