Author Topic: Feature access code on another cluster element  (Read 1081 times)

Offline VeeDubb65

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Feature access code on another cluster element
« on: August 20, 2020, 03:46:02 PM »
I have two 3300's in a cluster running current software.

Both cluster elements have the same FAC for Loudspeaker paging.

Both elements have a single loudspeaker paging port configured using the onboard, dedicated port, and set to zone 1.

From a set with the right CoS attached to either element, I can dial the FAC and connect to loudspeaker paging for that element.

What I want to do is connect to cluster element A's loudspeaker paging from a set connected to cluster element b. I tried just dialing the CEID+FAC, and that waited for more input until it timed out. Then I tried CEID+FAC+Zone, and my set just says "Error."

Suggestions?


Offline sunspark

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Re: Feature access code on another cluster element
« Reply #1 on: August 20, 2020, 03:49:29 PM »
The paging form is shared (sds) between clusters elements?

Offline VeeDubb65

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Re: Feature access code on another cluster element
« Reply #2 on: August 20, 2020, 03:53:10 PM »
The paging form is shared (sds) between clusters elements?

No. Since it references PLIDs I assumed that page wasn't even a valid option for SDS sharing, or what effect it would have if it was shared.

Offline sunspark

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Re: Feature access code on another cluster element
« Reply #3 on: August 20, 2020, 04:04:15 PM »
1st thing to check. From extension hosted in the second mivb, are you able to call extension hosted in the first element .

Offline VeeDubb65

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Re: Feature access code on another cluster element
« Reply #4 on: August 20, 2020, 04:11:36 PM »
1st thing to check. From extension hosted in the second mivb, are you able to call extension hosted in the first element .

Yes. I can dial back and forth without issue. This phone system has been in place for about 4 years at a business large enough to need multiple controllers. The only issue is the specific one I've asked about: accessing a feature access code (loudspeaker paging specifically) on different cluster element.

Offline VeeDubb65

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Re: Feature access code on another cluster element
« Reply #5 on: August 20, 2020, 04:19:55 PM »
Nevermind. I've got it all sorted out.

I went back to my Cluster Elements form to double check and make sure I wasn't just dialing the wrong CE.

I was dialing the right CE, but I realized there were two numbers. Clust Element ID Digits, and also Feature DN.

When I dialed the Feature DN plus my FAV for loudspeaker paging it worked fine.


Offline sunspark

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Re: Feature access code on another cluster element
« Reply #6 on: August 20, 2020, 05:44:54 PM »
Alright


 

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