Author Topic: 69xx issue  (Read 2772 times)

Offline sunspark

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69xx issue
« on: August 07, 2020, 12:05:44 PM »
Hi guys

i have two issue on mitel 69xx phones :

from parameter menu , i don't have the call forward menu on the main page , i have to go in advance option with the password 73738 to have the menu . Any idea ?

Issue 2 : i'm not able to change the language of my phone , message "failed"


Offline johnp

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Re: 69xx issue
« Reply #1 on: August 08, 2020, 09:56:14 AM »
You need to change the key press timer in the station cos to anything but 0

Offline sunspark

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Re: 69xx issue
« Reply #2 on: August 08, 2020, 10:22:33 AM »
You need to change the key press timer in the station cos to anything but 0
Hi johnp

The key press timer is to create user speedcall.... I don't know if it can resolve my two issues but i will try monday

Offline mark.vanderheijden

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Re: 69xx issue
« Reply #3 on: August 10, 2020, 06:49:15 AM »
Had a call with Mitel for this a couple of months ago, in version 8.x it is the "key press timer" and from 9.x this option is replaced by "Enable Device Configuration" to activate the complete menu.

Offline sunspark

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Re: 69xx issue
« Reply #4 on: August 10, 2020, 08:05:03 AM »
Had a call with Mitel for this a couple of months ago, in version 8.x it is the "key press timer" and from 9.x this option is replaced by "Enable Device Configuration" to activate the complete menu.

53/5000
that's what I wanted to post, thank you anyway !!

Offline sunspark

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Re: 69xx issue
« Reply #5 on: August 11, 2020, 08:52:48 PM »
Had a call with Mitel for this a couple of months ago, in version 8.x it is the "key press timer" and from 9.x this option is replaced by "Enable Device Configuration" to activate the complete menu.

53/5000
that's what I wanted to post, thank you anyway !!

I set Enable Device Configuration to 3. But still not able to change the language og my phones

Offline mark.vanderheijden

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Re: 69xx issue
« Reply #6 on: August 12, 2020, 06:36:19 AM »
That is strange, i did not program the enable configuration in my lab and stil manage to change the language on the phone.

Do you see the globe icon in the menu?

Offline sunspark

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Re: 69xx issue
« Reply #7 on: August 12, 2020, 11:47:13 AM »
That is strange, i did not program the enable configuration in my lab and stil manage to change the language on the phone.

Do you see the globe icon in the menu?

yes i see language but when i try : request failed.

download log issue file :

Aug 11 21:47:18 [debug] Mitel: DownloadThread(9163):MnTftpClient:357 - MnTftpClient:Error getAddrinfo1: (-3)Temporary failure in name resolution
Aug 11 21:47:18 [warn] Mitel: DownloadThread(9163):AsyncDownloader:178 - file /nvdata/etc/69xx_lang_fr.txt.tmp is empty
Aug 11 21:47:18 [info] Mitel: DownloadThread(9163):LanguageSupport:383 - LanguageSupport::CompleteCallback type[0]:file[/nvdata/etc/69xx_lang_fr.txt]:state[3]
Aug 11 21:47:18 [warn] Mitel: DownloadThread(9163):LanguageSupport:418 - LanguageSupport::CompleteCallback - fail for /nvdata/etc/69xx_lang_fr.txt
Aug 11 21:47:18 [warn] Mitel: DownloadThread(9163):PraxisOptionsDoubleListScreen:1886 - LanguageDownloadCallback () - download language download failed!!


its seems that : file /nvdata/etc/69xx_lang_fr.txt.tmp is empty

Offline mark.vanderheijden

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Re: 69xx issue
« Reply #8 on: August 13, 2020, 08:34:53 AM »
Added the language file if you from my lab system.

Gr. Mark

Offline sunspark

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Re: 69xx issue
« Reply #9 on: August 13, 2020, 09:48:03 AM »
Added the language file if you from my lab system.

Gr. Mark

it's weird, i compared mine and yours is almost the same size.

you got it in \ var \ mitel-phoneloads \ tftp \ xxxxx   ??


Offline sunspark

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Re: 69xx issue
« Reply #10 on: August 13, 2020, 09:52:36 AM »

I compared yours and mine with notepad ++ compare: they are identical.

I think it's a hostname problem ( the error below)

in the logs I have a problem with the name resolution, like the phone is trying to reach the Tftp server via its domain name (I don't have a dns server to do the resolution) instead of its address ip

Aug 11 21:47:18 [debug] Mitel: DownloadThread(9163):MnTftpClient:357 - MnTftpClient:Error getAddrinfo1: (-3)Temporary failure in name resolution

Offline mark.vanderheijden

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Re: 69xx issue
« Reply #11 on: August 13, 2020, 10:03:19 AM »
you got it in \ var \ mitel-phoneloads \ tftp \ xxxxx   ?? => Yeah thats right.

Very strange our lab system is also not available via DNS only on IP. Are the phones in another subnet? Have you tried to factory reset one phone?

Offline sunspark

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Re: 69xx issue
« Reply #12 on: August 13, 2020, 10:18:49 AM »
you got it in \ var \ mitel-phoneloads \ tftp \ xxxxx   ?? => Yeah thats right.

Very strange our lab system is also not available via DNS only on IP. Are the phones in another subnet? Have you tried to factory reset one phone?

YES, phones in another subnet ( ip helper) , the phone is up , it s mean that i don't have any network issue.

what is you DNS/ hostnames and addresses / domains parametrs in the server manager ?

Offline mark.vanderheijden

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Re: 69xx issue
« Reply #13 on: August 13, 2020, 10:25:19 AM »
There is a DNS forwarder configured so the config is not available. We have programmed our company domain and used our internal DNS servers.

Can you double check if TFTP is blocked in anyway from that different subnet?

Offline sunspark

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Re: 69xx issue
« Reply #14 on: August 13, 2020, 10:31:22 AM »
There is a DNS forwarder configured so the config is not available. We have programmed our company domain and used our internal DNS servers.

Can you double check if TFTP is blocked in anyway from that different subnet?

how can i check tftp ?


 

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