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Author Topic: Licensing  (Read 1498 times)

Offline ccmisdar

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Licensing
« on: August 03, 2020, 12:57:34 PM »
Good afternoon, I've got a technician who's claiming my network is the reason he cannot license his server through the internet.  The specific error he is receiving is
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Offline ccmisdar

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Re: Licensing
« Reply #1 on: August 03, 2020, 12:59:20 PM »
Quote from: ccmisdar on August 03, 2020, 12:57:34 PM
Good afternoon, I've got a technician who's claiming my network is the reason he cannot license his server through the internet.  The specific error he is receiving is

Im not sure how now this has become a problem, he could license the micollab server just fine.  Same network settings for both devices.  This system is live and the company, "Marco" technologies has been a real pain to work with.  Anything I can look for to potentially point this back to the tech? 
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Offline sunspark

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Re: Licensing
« Reply #2 on: August 03, 2020, 02:22:52 PM »
Firewall issue or dns issue
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Offline NEPhoneGuy

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Re: Licensing
« Reply #3 on: August 03, 2020, 04:11:56 PM »
Should be able to putty into the MiVB follow your tshooting from there. Ping gateway, ping 1.1.1.1, ping google.com for DNS and finally can you ping sync.mitel-amc.com? You could try throwing the IP in the second field there along with App Record (it currently resolves to 216.191.234.91)
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Offline ccmisdar

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Re: Licensing
« Reply #4 on: August 03, 2020, 04:17:15 PM »
All of those items resolve.  I can ping 8.8.8.8, (google dns) and sync.mitel-amc.com as well.  That returns the following.

Pinging sync.mitel-amc.com [216.191.234.91] with 32 bytes of data:
Reply from 216.191.234.91: bytes=32 time=55ms TTL=40
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Offline NEPhoneGuy

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Re: Licensing
« Reply #5 on: August 03, 2020, 04:37:33 PM »
What do you get if you put in the IP resolved to and the app record of the MiVB?
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Offline ccmisdar

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Re: Licensing
« Reply #6 on: August 03, 2020, 04:56:39 PM »
I don't know the syntax of the command you're suggesting to run, please advise.

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Offline NEPhoneGuy

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Re: Licensing
« Reply #7 on: August 03, 2020, 05:05:53 PM »
It's cut off on your screenshot but the first row is asking for the Service Account ID = Application Record and the second line you can try putting in the resolved IP and choose activate.   
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Offline ccmisdar

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Re: Licensing
« Reply #8 on: August 03, 2020, 05:27:01 PM »
That did it.  How on earth the both my tech and the Mitel tech missed this or rather didn't at least try the ip is beyond me.  Thanks for the help.
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