Author Topic: Internal 7/10 digit dialing showing wrong caller ID Number  (Read 888 times)

Offline jascrous

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Internal 7/10 digit dialing showing wrong caller ID Number
« on: August 03, 2020, 09:52:32 AM »
First off, i realize users dont/shouldnt be using 7/10 digit dialing internally, but they are.  That is what it is.

Issue:
7/10 Digit dialing back into ourselves is showing an incorrect System Default Caller ID Number.  Can someone tell where to find this config item.

7/10 Digit dialing to external numbers shows correct System Default Caller ID Number.

Thoughts?


Offline ZuluAlpha

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Re: Internal 7/10 digit dialing showing wrong caller ID Number
« Reply #1 on: August 04, 2020, 04:51:14 PM »
When you dial externally, there is one default Caller ID that is shown?

Offline jascrous

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Re: Internal 7/10 digit dialing showing wrong caller ID Number
« Reply #2 on: August 05, 2020, 09:59:15 AM »
Yes, we have one default caller ID number for external calls.  Calls to non owned numbers show the correct caller ID.  Its just internal 7/10 digit that is showing incorrectly.

Offline johnp

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Re: Internal 7/10 digit dialing showing wrong caller ID Number
« Reply #3 on: August 05, 2020, 08:12:14 PM »
If it takes the same path out as calls to other customers the caller id should be the same one they see. I would be calling the carrier if this is is the case. I would also look to block the users from dialing something they can reach internally so as not to waste trunk capacity


 

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