brainee48,
Hmm, alright let's see if I can clarify this a little more for you.
Answer to Question 1:
If you see a X over the Icon for P6001 then you don't have one; see picture.
If you don't have a X then you will need to put a Public IP Address in there and point it to the LAN IP Address Associated with the PEC; look in IP Settings.
Answer to Question 2:
To clarify what has to happen you need to be aware of a couple of things.
1. If there isn't a PEC then you would need to make sure that port 6004-7039 goes to the Base Controller to ensure you have RTP/RTCP ports available.
2. If there is a PEC then you could split the audio port to match the following, but it doesn't hurt to just have both of them set to 6004-7039.
- Base: 6004-6261
- PEC: 6604-7039
What you will need to keep in mind is that the audio will always start from the PEC if it is installed until it runs out of ports; then it goes to the Base Controller.
What is the exact scenario step-by-step that you are doing to create the loss of audio issue. For example:
- Telework User (86xx) goes off-hook on their handset and dials Operator (0)
- Operator Answers the phone by picking up the handset and talks
- Teleworker User hears the Operator and talks back
- Operator doesn't hear the Teleworker User
- Operator switches to speakerphone and talks again; waits for audio
- Teleworker Users hears Operator talking and switches to speakerphone; responds to Operator
- Operator still hears nothing and puts call on Hold and picks it back up; asks if User heard MoH<-- This depends on how MoH is setup in the system.
- Teleworker User responds to the Operator with DTMF tones
- Operator still hears nothing and hangs up the call.
- Packet Capture at Firewall should show what ports were used and what the IP Addresses used were
Thanks,
TE
After having you send me the picture, I do have a PEC. And I have assigned an External IP to that PEC.
I've placed it so that the ports for both External IP's have the same range, as you suggested.
So I have a phone in my home office I've been testing.
The scenario is:
8622--> Outgoing button--> Dial my Cell Phone #
Cell Phone --> Answer the Call, get echo like sound from the speakerphone, and no audio going out to the cell phone.
8622 --> Pick up handset, place next to audio source, leave my office for another room.
Cannot hear the audio source from the handset. Handset can hear my voice from the Cell phone.
Even when standing at the other side of the room with me just speaking into the 8622 handset (no external audio source), can't hear the 8622 audio from the cell phone.
I've also called others on cell phones and internally and no audio on the handset, but I can hear them.