« previous next »
Pages: [1]   Go Down

Author Topic: CESID precedence  (Read 969 times)

Offline mcain

  • Contributer
  • *
  • Posts: 10
  • Karma: +0/-0
    • View Profile
CESID precedence
« on: June 12, 2020, 02:02:27 PM »
There so many places to configure CESID.
Zone, hot desk phone, hot desk user.
What's the order of precedence?  Does one override the others if they don't match?
Logged

Offline mitel361

  • Full Member
  • ***
  • Posts: 110
  • Country: us
  • Karma: +3/-0
    • View Profile
Re: CESID precedence
« Reply #1 on: June 12, 2020, 02:13:08 PM »
When testing at my site...

The Hot Desk user CESID was not picked up.
The Phone extension CESID was.

They were set different.  In short the CESID applied to the extension was seen.
Logged

Offline ZuluAlpha

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 693
  • Country: us
  • Karma: +17/-0
    • View Profile
Re: CESID precedence
« Reply #2 on: June 15, 2020, 10:36:28 AM »
For Hotdesk users I thought it will use the CESID of the base station DN, not the Hotdesk extension.
Logged

Online ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: CESID precedence
« Reply #3 on: June 17, 2020, 04:42:22 PM »
When testing, be sure the call goes out an "emergency" route.  I believe that's when it picks up the CESID of the base station.
I usually set up an E route to my cell phone so I don't have to call the actual emergency services people.

Ralph
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10