Blocking calls using MiContact Center

[synthesis]

Is it possible to block calls using MiContact Center? Intuitively, I would guess that this would be programmed in the IVR routing section, where the call would not proceed to the IVR greeting if the caller ID matches a certain number. Is this possible?

[Magpye]

Hey,

It is possible, you can use an ANI lookup and add the numbers you want to block to route to a hang-up.

Something like this:

[synthesis]

Hey,

It is possible, you can use an ANI lookup and add the numbers you want to block to route to a hang-up.

Something like this:

Thanks that worked great.