I tried troubleshooting this myself before coming here, but I'm out of steps to try. We have VM email forwarding set up for a couple of our users in our Mitel 250 system. A couple of months ago it stopped working (I think it was when we upgraded from 5000 to 250), but then a few weeks back it randomly started working again. However, there is one user that is still not receiving emails. Here are some things I checked:
- If I go to edit the user, I see the email sync settings are correct - Forward & Copy and MP3 as the format.
- This user didn't have a login password (which I would always see a message about when loading up DB Programming), so I set a password for his user account thinking maybe there was some security preventing email forwarding from functioning. Regardless if that's true or not, it didn't make a difference.
- I tried deleting some potential "ghost" spaces in his email address field just to make sure there wasn't an extra space at the end that was throwing anything off.
- His Email Sync with MWI Client is set to Yes, while two other users' whose VM email forwarding works is set to No. I didn't want to change that setting because I didn't want to screw anything up since the user we're dealing with is high on the food chain. I wouldn't think that would make a difference anyway, would it?
And that's where I'm at. I was looking all around for other settings but nothing stuck out to me.
Thank you for your help in advance!
