MICC-IVR Version 9.1.2.0. Using the Callbacks and UPiQueue features. I have found some old .wav files in the ccm\ivr\media\recording\xxx sub-folder. Some a few years, weeks, days old. I would guess that once the Callback was successful that this would be deleted. Or perhaps during the nightly maintenance.
Reviewing CCC Callbacks Real Time Display, I only have 1 recent entry.
Anyone familiar with the process to get the recordings cleared out?
New to this feature... Any advise on how to maintain this feature? I have reviewed the Workflows and Subroutines and while still fuzzy on how it all works, I can make some of it out.
How often will the IVR retry a callback? Are there any max attempts? I am guessing that the agent will be prompted to make the call.... Is there a limit as to how many times an agent can delay?
I'm sure this is all configurable somewhere.
Regards
