Author Topic: IVR Callback Recordings  (Read 872 times)

Offline mitel361

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IVR Callback Recordings
« on: May 27, 2020, 05:30:21 PM »
MICC-IVR Version 9.1.2.0.  Using the Callbacks and UPiQueue features.  I have found some old .wav files in the ccm\ivr\media\recording\xxx sub-folder.  Some a few years, weeks, days old.  I would guess that once the Callback was successful that this would be deleted.  Or perhaps during the nightly maintenance.

Reviewing CCC Callbacks Real Time Display, I only have 1 recent entry.

Anyone familiar with the process to get the recordings cleared out? 
New to this feature... Any advise on how to maintain this feature?  I have reviewed the Workflows and Subroutines and while still fuzzy on how it all works, I can make some of it out.

How often will the IVR retry a callback? Are there any max attempts? I am guessing that the agent will be prompted to make the call.... Is there a limit as to how many times an agent can delay? 

I'm sure this is all configurable somewhere.

Regards


 

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