Thanks. That does shed some light on things. But I do have more questions.
Below is an example of one of our traffic reports. What is the BBBB? Busy? I see a handful that were at 99% erlangs out. However, we have been transferring calls through our lines to an external number where people sit on hold for up to 5 hours sometimes. Would those trunks at 99% erlangs out be those transferred calls?
In all our traffic reports, like below, the first trunk number (1001) seems to have the highest Peg In, then it cascades down, with the second trunk (1002) typically having the second highest, and so on. Does the PRI work like that for inbound calls? Does it just try to grab the first trunk that is open starting from 1001? It seems to be the opposite for outbound calls, working from the last trunk (1022) and going backwards.
If I have at least some trunks with low/no peg counts or erlangs, does that mean we most likely had available PRI channels to handle calls during the time period?
Trunk Trunk Peg Usage In Peg Usage Out
Number Label In (Erlangs) Out (Erlangs)
1001 PRI Sou 23 0.50 0 0.00
1002 PRI Sou 5 0.48 0 0.00
1003 PRI Sou 5 0.17 0 0.00
1004 PRI Sou 1 0.13 0 0.00
1005 PRI Sou 2 0.27 0 0.00
1006 PRI Sou 2 0.15 1 0.00
1007 PRI Sou 0 0.16 1 0.01
1008 PRI Sou 0 0.51 0 0.00
1009 PRI Sou 2 0.02 1 0.02
1010 PRI Sou 2 0.05 4 0.03
1011 BBBB PRI Sou 0 0.00 8 0.81
1012 PRI Sou 0 0.00 3 0.38
1013 BBBB PRI Sou 0 0.00 0 0.99
1014 PRI Sou 0 0.00 17 0.29
1015 BBBB PRI Sou 0 0.00 0 0.99
1016 BBBB PRI Sou 0 0.00 6 0.95
1017 BBBB PRI Sou 0 0.00 0 0.99
1018 BBBB PRI Sou 0 0.00 0 0.99
1019 PRI Sou 0 0.00 0 0.44
1020 PRI Sou 0 0.00 1 0.61
1021 PRI Sou 0 0.00 18 0.48
1022 BBBB PRI Sou 0 0.00 6 0.81