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Author Topic: MiCC Business IVR Queue check Toolbox  (Read 888 times)

Offline moona

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MiCC Business IVR Queue check Toolbox
« on: March 20, 2020, 06:35:26 AM »
Hi guys,

I am trying to setup a Queue check on a workflow to check for 'No agents logged in' however this is not an option and wondering if anyone has managed to setup something that can achieve this?
I have tested Agents Available & Agents Idle = 0 but this does not satisfy requirements.



Does anyone know a MiCC document that actually explains in detail what each of these checks does and how they operate? I'm really struggling to find anything under MiCC Business in Doc Center.
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Offline moona

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Re: MiCC Business IVR Queue check Toolbox
« Reply #1 on: March 21, 2020, 06:34:32 PM »
I think I can do this by settings the Agent groups to not queue callers when no agents logged in and then having a check for 'Path Unavailable'

Anyone have any better ideas?
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Online sarond

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Re: MiCC Business IVR Queue check Toolbox
« Reply #2 on: March 22, 2020, 12:05:35 AM »
Is putting the Queue in DND an options?
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