« previous next »
Pages: [1]   Go Down

Author Topic: MiCC Business IVR Queue check Toolbox  (Read 904 times)

Offline moona

  • Jr. Member
  • **
  • Posts: 56
  • Country: nz
  • Karma: +0/-0
    • View Profile
MiCC Business IVR Queue check Toolbox
« on: March 20, 2020, 06:35:26 AM »
Hi guys,

I am trying to setup a Queue check on a workflow to check for 'No agents logged in' however this is not an option and wondering if anyone has managed to setup something that can achieve this?
I have tested Agents Available & Agents Idle = 0 but this does not satisfy requirements.



Does anyone know a MiCC document that actually explains in detail what each of these checks does and how they operate? I'm really struggling to find anything under MiCC Business in Doc Center.
Logged

Offline moona

  • Jr. Member
  • **
  • Posts: 56
  • Country: nz
  • Karma: +0/-0
    • View Profile
Re: MiCC Business IVR Queue check Toolbox
« Reply #1 on: March 21, 2020, 06:34:32 PM »
I think I can do this by settings the Agent groups to not queue callers when no agents logged in and then having a check for 'Path Unavailable'

Anyone have any better ideas?
Logged

Offline sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1405
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: MiCC Business IVR Queue check Toolbox
« Reply #2 on: March 22, 2020, 12:05:35 AM »
Is putting the Queue in DND an options?
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10