Author Topic: MiCollab softphone problem (iOS)  (Read 1496 times)

Offline Microfiche

  • Jr. Member
  • **
  • Posts: 53
  • Country: ca
  • Karma: +1/-0
    • View Profile
MiCollab softphone problem (iOS)
« on: March 17, 2020, 10:14:57 AM »
We have installed the latest version of MiCollab client on a bunch of phones, all the Androids work fine, but the 1 iPhone we have has a weird issue.
If the phone is on Wi-fi, it works fine.
When you switch the Wi-fi off and call the softphone, it rings, but there is no audio either way.
The switch to allow non-Wifi softphone is set to allow - i.e. it should be able to call over cellular data.
Ideas?


Offline mark.vanderheijden

  • Full Member
  • ***
  • Posts: 130
  • Country: nl
  • Karma: +8/-0
    • View Profile
Re: MiCollab softphone problem (iOS)
« Reply #1 on: March 19, 2020, 03:59:20 PM »
Suggest you make a call and after that send a client diagnostics and see how it is communicating with the trunk.


 

Sitemap 1 2 3 4 5 6 7 8 9 10