Author Topic: Absent status on Mivoice  (Read 1674 times)

Offline Alex11

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Absent status on Mivoice
« on: March 09, 2020, 05:25:00 PM »
Hi everyone,

Today a user called me saying she is not receiving calls from the ring group.
I checked Mivoice and I see the user in the ring group with Absent status.

On the deskphone the user only has 2 keys, one the reception extension and the other with the voicemail box the ring group.

How can I revert this? This is the first time that happens and I don't know why, appreciate all the help.

Thanks
Alex



Offline bcunningham

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Re: Absent status on Mivoice
« Reply #1 on: March 09, 2020, 05:49:31 PM »
Have you tried removing and re-adding them to the ring group?

Offline johnp

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Re: Absent status on Mivoice
« Reply #2 on: March 09, 2020, 07:22:33 PM »
Why not just make them present. You need to look at cos and feature codes to see why this happened IMHO

Offline pmhaynes

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Re: Absent status on Mivoice
« Reply #3 on: March 11, 2020, 10:51:06 AM »
Why not just make them present. You need to look at cos and feature codes to see why this happened IMHO
As john states, you can choose the user in the hunt group, click change and set to be present.
If you want to prevent the user from making this chnage it is a COS option. Something like "third patry group ....." yes/no
GL
P


 

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