Author Topic: Sx200 ICP with 5540ip console  (Read 2003 times)

Offline rallen

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Sx200 ICP with 5540ip console
« on: February 18, 2020, 05:21:35 PM »
When calls reach auto attendant and press 0 , no rings on console.


Offline lundah

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Re: Sx200 ICP with 5540ip console
« Reply #1 on: February 18, 2020, 08:06:57 PM »
AA option hasn't changed? Console is active and operator present?

Offline acejavelin

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Re: Sx200 ICP with 5540ip console
« Reply #2 on: February 18, 2020, 08:50:01 PM »
The auto-attendant dial 0 position is typically defined in Mailbox 0 as it's extension... This is an extremely common hacking point and we have seen this get changed quite frequently. If mailbox 0 is a transfer only mailbox to extension 0, then you need to look at the Dial 0 reroute in form 19 of the tenant of the voicemail ports.

My guess is that the "extension" on mailbox 0 is no longer 0 or the LDN appearance. Check that first.


 

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