Honestly this is pretty much above me, so I'm at the phone that the outside call rings to, on Key 12, it's entered as a call pickup. After that, I'm not sure what it does. We have a Pickup group that I would figure where the Key 12 should route to? If that's the case, how to I program that Key to go to the PU Group #2, of if that isn't the answer, what is? I'd rather have someone with experience come in and show us what needs to be done, and how to do it, but we are slightly under funded to get outside support.