But the problem is that when the caller presses 2 or 3 for the Chinese or Spanish menu, and then dials extension 1302, the system will go "please hold", the hold music plays for about 5 seconds, and then it will say "I'm sorry, that is not a valid extension number. Please enter a valid extension number."
So you say the Chinese and Spanish options are hunt groups with 2 NP ports each. How are those ports set up? A transfer like this will give you that message if the NuPoint port can't complete the transfer.
That is where I'm having trouble too. I didn't set this up and nobody else seems to know how it was set up, as it was set up many years ago.
What I believe is happening is when the caller presses 2 or 3 for Chinese or Spanish, the call goes to one of the VM Ports in the hunt group, which goes to a Nupoint receptionist configured for that port.
The nupoint line groups configuration is attached here
-------------------------------------------------------------------------------------------
Group #1: "English"
Module 1: Lines 0:0 0:1 0:2 0:3
Fax Conn: <none>
Voice Recognition Conn: <none>
Application = [NUPOINT VOICE]
NP Call Director Interface
Dial plan = [v,v,v,a,v,v,v,v,v]
Administrator mbox # = [9999]
General Greeting mbox # = []
Attendant mbox # = [9998]
Transfer Call Box # = []
Wait Prompt = [Y]
Caller multiple messages enabled = [Y]
KEY_0 for attendant transfer during greeting = [Y]
Disconnect string = []
Pre-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [4], Max = [10]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
Dial-by-name: Last First = [n], Match Threshold = [3], Exact = [Y]
Suppress Number = [N], Single Digit Access = [N]
Delay Before Answer = [50]
E-mail Transfer String = []
Allow Dial an Extension for callers = [Y], users = [Y]
Analog Networking: Call Setup timeout = [6]
International Access Code = [], Country code = []
Area/City code = [], 1plus dialing = []
Area/City code is dialed with Local Telephone Number = [N]
Telephone number = [], Loop-back Test Mailbox = []
Name Greet Quality =
Pre-DN = [S+], Post-DN =
- , Connect = [], Serial = [S+]
Return = [S+], Return call reject = [++], Reorder Action = [0H]
PBX dial plan = [v,v,v,a,v,v,v,v,v]
Offsets = [0,0,0,0,0,0,0,0,0]
Deleted digits = [0,0,0,0,0,0,0,0,0]
Timeout for receipt of first DTMF digit (.1 seconds) =
Greet/Name = [G], PBX console operation = [N]
Day operator = [0H], Night operator = [0H]
Attendant extension =
TDD - Dialtone detect time =
TDD - Minimum Dialtone Detect Power =
TDD - Play delay after DTMF detect =
Group #2: "Chinese"
Module 1: Lines 0:4 0:5
Fax Conn: <none>
Voice Recognition Conn: <none>
Application = [NP RECEPTIONIST]
Dial plan = [v,v,v,a,v,v,v,v,v]
Administrator mbox # = [9997]
General Greeting mbox # = []
Attendant mbox # = [9998]
Wait Prompt = [Y]
Caller multiple messages enabled = [Y]
KEY_0 for attendant transfer during greeting = [Y]
Disconnect string = []
Pre-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [4], Max = [10]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [09:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
Dial-by-name: Last First = [n], Match Threshold = [3], Exact = [Y]
Suppress Number = [N], Single Digit Access = [N]
Delay Before Answer = [50]
E-mail Transfer String = []
Allow Dial an Extension for callers = [Y], users = [Y]
Analog Networking: Call Setup timeout = [6]
International Access Code = [], Country code = []
Area/City code = [], 1plus dialing = []
Area/City code is dialed with Local Telephone Number = [N]
Telephone number = [], Loop-back Test Mailbox = []
Name Greet Quality =
Pre-DN = [S+], Post-DN =
- , Connect = [], Serial = [S+]
Return = [S+], Return call reject = [++], Reorder Action = [0H]
PBX dial plan = [v,v,v,a,v,v,v,v,v]
Offsets = [5009,5009,0,0,0,5004,0,5003,0]
Deleted digits = [0,0,0,0,0,0,0,0,0]
Timeout for receipt of first DTMF digit (.1 seconds) =
Greet/Name = [G], PBX console operation = [N]
Day operator = [0H], Night operator = [0H]
Attendant extension =
TDD - Dialtone detect time =
TDD - Minimum Dialtone Detect Power =
TDD - Play delay after DTMF detect =
Group #3: "Spanish"
Module 1: Lines 0:6 0:7
Fax Conn: <none>
Voice Recognition Conn: <none>
Application = [NP RECEPTIONIST]
Dial plan = [v,v,v,a,v,v,v,v,v]
Administrator mbox # = [9996]
General Greeting mbox # = []
Attendant mbox # = [9998]
Wait Prompt = [Y]
Caller multiple messages enabled = [Y]
KEY_0 for attendant transfer during greeting = [Y]
Disconnect string = []
Pre-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [4], Max = [10]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [09:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
Dial-by-name: Last First = [n], Match Threshold = [3], Exact = [Y]
Suppress Number = [N], Single Digit Access = [N]
Delay Before Answer = [50]
E-mail Transfer String = []
Allow Dial an Extension for callers = [Y], users = [Y]
Analog Networking: Call Setup timeout = [6]
International Access Code = [], Country code = []
Area/City code = [], 1plus dialing = []
Area/City code i
Activating active configuration config=0 without Stoping TCP/IP
s dialed with Local Telephone Number = [N]
Telephone number = [], Loop-back Test Mailbox = []
Name Greet Quality =
Pre-DN = [S+], Post-DN =
- , Connect = [], Serial = [S+]
Return = [S+], Return call reject = [++], Reorder Action = [0H]
PBX dial plan = [v,v,v,a,v,v,v,v,v]
Offsets = [5019,5019,0,0,0,0,5013,5013,0]
Deleted digits = [0,0,0,0,0,0,0,0,0]
Timeout for receipt of first DTMF digit (.1 seconds) =
Greet/Name = [G], PBX console operation = [N]
Day operator = [0H], Night operator = [0H]
Attendant extension =
TDD - Dialtone detect time =
TDD - Minimum Dialtone Detect Power =
TDD - Play delay after DTMF detect =
TCP/IP System Wide Host Configuration
-------------------------------------
Domain name: domain.local
H C M S
o a o l N
s r d o e
t d e t t IP Address Host Name
-----------------------------------------------------------------------------------------------------
1 1 P 0 1 192.168.1.101 nupoint
SmartHost : mx1.domain.local
ICP # 1
----------
3300 ICP Name: MyCompany.
3300 ICP IP Address: 192.168.1.100
Set Registration Code: ### Set Replacement Code: ***
HCI Reroute Hunt Group Number: 3899
Number of extensions configured: 8
Module Number Channel Number Extension.
1 0 3801
1 1 3802
1 2 3803
1 3 3804
1 4 3805
1 5 3806
1 6 3807
1 7 3808
ICP # 2
----------
3300 ICP Name: .
3300 ICP IP Address:
Set Registration Code: Set Replacement Code:
HCI Reroute Hunt Group Number:
There are no channels assigned.
ICP # 3
----------
3300 ICP Name: .
3300 ICP IP Address:
Set Registration Code: Set Replacement Code:
HCI Reroute Hunt Group Number:
There are no channels assigned.
ICP # 4
----------
3300 ICP Name: .
3300 ICP IP Address:
Set Registration Code: Set Replacement Code:
HCI Reroute Hunt Group Number:
There are no channels assigned.
There are no ports assigned for the PIMG/TIMG 1.
There are no ports assigned for the PIMG/TIMG 2.
There are no ports assigned for the PIMG/TIMG 3.
There are no ports assigned for the PIMG/TIMG 4.
There are no ports assigned for the PIMG/TIMG 5.
There are no ports assigned for the PIMG/TIMG 6.
There are no ports assigned for the PIMG/TIMG 7.
There are no ports assigned for the PIMG/TIMG 8.
There are no ports assigned for the PIMG/TIMG 9.
There are no ports assigned for the PIMG/TIMG 10.
There are no ports assigned for the PIMG/TIMG 11.
There are no ports assigned for the PIMG/TIMG 12.
There are no ports assigned for the PIMG/TIMG 13.
There are no ports assigned for the PIMG/TIMG 14.
There are no ports assigned for the PIMG/TIMG 15.
There are no ports assigned for the PIMG/TIMG 16.
There are no ports assigned for the PIMG/TIMG 17.
There are no ports assigned for the PIMG/TIMG 18.
There are no ports assigned for the PIMG/TIMG 19.
There are no ports assigned for the PIMG/TIMG 20.
There are no ports assigned for the PIMG/TIMG 21.
There are no ports assigned for the PIMG/TIMG 22.
There are no ports assigned for the PIMG/TIMG 23.
There are no ports assigned for the PIMG/TIMG 24.
There are no ports assigned for the PIMG/TIMG 25.
There are no ports assigned for the PIMG/TIMG 26.
There are no ports assigned for the PIMG/TIMG 27.
There are no ports assigned for the PIMG/TIMG 28.
There are no ports assigned for the PIMG/TIMG 29.
There are no ports assigned for the PIMG/TIMG 30.
The following optional features are enabled:
Configurable Data link
Configurable Message Waiting
NP Receptionist
NuPoint Fax
Enhanced In-band
Unified TCP/IP
NP PWG View
NP Call Director
Caller Line Id user interface
NP Config Server
NP Admin Server
LAN Backup
UM-SMTP
UM-WebView
Record A Call
IP Integration
Prompt Language Configuration:
English
END
END
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