Unable to dial out from one phone only, the rest are okay

[Josh7]

Hi,

I recently set up a new 5330 phone for one of our customers. The issue with this phone is that it can only receive calls however when dialing out, it comes up with the message “Your call cannot be completed at this time”.  Now all other 5330 phones in the same office have no issues at all when dialing out.

I checked the associated extensions of the phone that is having that issue and its using the same Trunk that the working phones are using.
I assume its not a trunk issue since the rest of the phones are working okay.

Do I have to change something in the DB for that particular extension / phone?

Appreciate any assistance.

Thanks

[Josh7]

Hi,

This has been resolved.

I had forgotten to enter the Calling number on that particular extension so once entered,  it started working.

Thanks