Author Topic: MiCollab Client Chat Error  (Read 1708 times)

Offline mitel361

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MiCollab Client Chat Error
« on: January 03, 2020, 11:47:10 AM »
Anyone else encountering issue? 
* Application Uninstall + Reinstall did not fix
* Windows Updates did not fix (W10 Enterprise)
* BIOS / driver updates did not fix

Client Version 8.1.210 (build 125) | Server 8.1.2.8

Client intermittently getting message "Chat Error"  There was an error sending the chat...

Portion of Logs:
[5475 2020-01-02 12:05:51.462] <E/comms> REST call: error returned by npviewservice.StartSessionRequest/getNpmMessages:  {"apperror":{"message":{"message":"SomeMessage","parameters":{"parameter":["Target Cause:Error fetching messages","Target Cause: 0008: No such mailbox"]}},"code":"SYSTEM_BUSY"}}
[5476 2020-01-02 12:05:51.465] <E/phone> Failed to retrieve Voicemail messages from server
[5477 2020-01-02 12:05:51.466] <E/vow>
[5478 2020-01-02 12:05:51.476] <E/voicemail> Sync returned error: SYSTEM_BUSY
[5479 2020-01-02 12:05:51.476] <D/comms> Completed com.mitel.ucs.ws.model.GetCallLogsByDate/getCallLogsByDate, POST https://XYZ.com/ucs/json/JsonServlet, 195ms
[5480 2020-01-02 12:05:51.482] <D/comms> Completed com.mitel.ucs.ws.model.GetCallLogsByDate/getCallLogsByDate, POST https://XYZ.com/ucs/json/JsonServlet, 204ms
[5481 2020-01-02 12:05:51.529] <E/Application> 1st chance exception (type=OperationCanceledException): sender(Name:MiCollab.exe
There are no context policies.
), exception=The operation was canceled., stack=   at System.Threading.CancellationToken.ThrowOperation CanceledException()
[5482 2020-01-02 12:05:51.529] <E/Application> 1st chance exception (type=OperationCanceledException): sender(Name:MiCollab.exe
There are no context policies.
), exception=The operation was canceled., stack=   at System.Threading.SemaphoreSlim.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
[5483 2020-01-02 12:05:51.556] <E/Application> 1st chance exception (type=OperationCanceledException): sender(Name:MiCollab.exe
There are no context policies.
), exception=The operation was canceled., stack=   at System.Collections.Concurrent.BlockingCollection`1.TryTakeWithNoTimeValidation(T& item, Int32 millisecondsTimeout, CancellationToken cancellationToken, CancellationTokenSource combinedTokenSource)
[5484 2020-01-02 12:05:51.608] <I/Application> CleanShutdown

Debug log:
[0102/120558.533:ERROR:gpu_process_transport_factory.cc(1029)] Lost UI shared context.
[0102/120600.450:ERROR:viz_main_impl.cc(197)] Exiting GPU process due to errors during initialization
[0102/120600.685:ERROR:viz_main_impl.cc(197)] Exiting GPU process due to errors during initialization


Offline Magpye

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Re: MiCollab Client Chat Error
« Reply #1 on: January 06, 2020, 03:41:28 AM »
I beleive this was an issue caused by a windows update.
The fix is to upgrade the server to v8.1.2.201 or later for the updated client.

Offline mitel361

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Re: MiCollab Client Chat Error
« Reply #2 on: January 07, 2020, 11:14:50 AM »
Thanks Magpye.  I will review the release notes. 

Due to the errors regarding Voicemail in the log, I created a vm box for this user - user did not have a vm box.  So far, so good - no crashes. 

Still monitoring though as this was an intermittent issue.


 

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