Author Topic: ACD Path Do Not Disturb  (Read 1434 times)

Offline manchester7

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ACD Path Do Not Disturb
« on: November 29, 2019, 05:29:35 AM »
Hi,

MIVB 8x

Currently, my customer facing problem where the ACD path is 'Out Of Service' while all agent are available. Out of 20 ACD path assign, only 1 ACD path is out of service. 19 of it working in order.

Run command 'Locate Feature (PathNumber)' found out that

The number refers to an ACDII Path.
Pilot Number: 5001
Active Feature :
Do Not Disturb

After cancel the DND via remote, now the Path available to received a call.

We disable all DND feature in COS to prevent the same error.
Do Not Disturb   : NO
Do Not Disturb - Access to Remote Phone    :NO
Do Not Disturb Permanent    : NO

How can this happen while the is not Feature Access code set for DND? or there is timer setting related with DND in COS?

Thank in advance.



 

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