MiVoice Business Console 8.0.3.13 doesn't show incoming calls

[jchimovitz]

Hi All,

A little background here, I have two consoles running on Windows 7 that work flawlessly. I am setting up a new Windows 10 computer with MiVoice Business Console 8.0.3.13 and it doesn't show incoming calls. The only difference I have found is that the buttons at the bottom of the window labeled F1, F2, etc have labels above them on the Windows 7 computer but are blank on the Windows 10 computer. I am looking for the settings that control those labels. Any help is appreciated.

On the Windows 7 computer the F2 button lists our main business line and the F3 button lists our other business name but calls into the same queue.

Thanks,

Jared

[Magpye]

Have you added the Console Softkeys under Users and Devices, Attendants, Console Softkeys on the MCD?

[jchimovitz]

Thanks Magpye! That was it.