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Author Topic: Double Numbers in Management Studio (Call Recording)  (Read 863 times)

Offline brogerson

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Double Numbers in Management Studio (Call Recording)
« on: November 20, 2019, 08:30:25 AM »
In the All Calls I Can View section in management studio numbers are doubled for outbound calls.

i.e,   Instead of just seeing the digits dialed 9905XXXXXX,  you would see 9905XXXXXXX9905XXXXXXX

See attachement
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Offline ZuluAlpha

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Re: Double Numbers in Management Studio (Call Recording)
« Reply #1 on: November 20, 2019, 01:36:45 PM »
Looks like it's only happening for area code 416 numbers.
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Offline brogerson

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Re: Double Numbers in Management Studio (Call Recording)
« Reply #2 on: November 20, 2019, 01:50:20 PM »
416 is in the screen shot but it happens to random numbers and random extensions.

The same extension can make two outbound calls and one call shows the number properly and the next call will be duplicated.

The CCS trace from the PBX shows the number once but the raw data from the call recording shows the number twice.
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