Contact Center Client does not show all ACD Agents

[djones]

Hello All,

Contact Center Client on my companies system is not showing all of the ACD agents that are setup and answering calls.  When I click on

Real Time > Agent

There are 4 agents they are not listed and a search for them comes up empty; but these ACD Agents are logged in and receive calls from their various groups.

Does anyone have any idea what is causing this?

Thanks in advance.

[patmcg]

You need to have an employee created for each agent

For the ones not showing they are probably not allocated against an emoloyee

[sarond]

You also have to make sure realtime is activated for them.

[djones]

All is fixed now!  It seems that some were fixed with solution 1 and some were fixed with solution 2.

Thank you very much for your help!