Reconcile errors between Micollab and MiVoice Business

[rubberbudgie]

Recently the 2 MiVoice Business controllers were clustered together. When running a reconcile task on MiCollab there are LOTS of errors with the following:

MiCollab and MiVoice Business phones with matching extensions that cannot be synchronized as the MiVoice Business phones are being shared by multiple users which is not supported by MiCollab:

These seem to be because the Users have a phone created in MiCollab as well as on the controllers. Will the phones need to be deleted from the controllers and recreated in MiCollab in order to get rid of the errors or is there another way to do this that doesn't involve recreating several hundred phones?

And is the correct way to create phones going forwards to create the phone/user on MiCollab and then go to MiVoice Business and assign the keys in there?

[VinceWhirlwind]

What version software are you running on each?
 
The correct method for provisioning is to setup the MiCollab to sync with your AD, then provision users on the MiCollab togather with a phone number and the MiCollab will create the number on the controller.