Author Topic: Save the voicemail from MiCollab  (Read 1238 times)

Offline billz0r

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Save the voicemail from MiCollab
« on: July 19, 2019, 05:52:49 AM »
If the voicemail is sent to the PC MiCollab app, can it be saved as a file for later? (i.e. into their CRM system against the client).
I admit I've never used MiCollab so don't know how it works but a 3rd party set it up for our client.


Offline VinceWhirlwind

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Re: Save the voicemail from MiCollab
« Reply #1 on: July 21, 2019, 05:08:42 PM »
The voicemail isn't sent to the MiCollab App.
The voicemail is stored in Nupoint.
Nupoint can be dialled into to listen to it.
The MiCollab Client can be used to dial into Nupoint to listen to it.
The voicemail can optionally be mailed to an email address.

Offline billz0r

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Re: Save the voicemail from MiCollab
« Reply #2 on: July 21, 2019, 06:25:44 PM »
The voicemail isn't sent to the MiCollab App.
The voicemail is stored in Nupoint.
Nupoint can be dialled into to listen to it.
The MiCollab Client can be used to dial into Nupoint to listen to it.
The voicemail can optionally be mailed to an email address.

Thanks for that.
I tried to setup voicemail to email but it wouldn't work and couldn't figure out why. The client is 2.5 hrs away so it was getting a bit "annoying" asking the client to "test again".

Offline billz0r

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Re: Save the voicemail from MiCollab
« Reply #3 on: July 21, 2019, 10:12:53 PM »
Turns out the client found some info in the MiCollab manual on how to save the voicemails as MP3 so he's done that and it works.

Offline VinceWhirlwind

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Re: Save the voicemail from MiCollab
« Reply #4 on: July 22, 2019, 07:27:57 PM »

Thanks for that.
I tried to setup voicemail to email but it wouldn't work and couldn't figure out why. The client is 2.5 hrs away so it was getting a bit "annoying" asking the client to "test again".

You need the "standard" and "Advanced" checkboxes ticked on the Nupoint tab.
You also need remote access.  :)

Offline billz0r

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Re: Save the voicemail from MiCollab
« Reply #5 on: July 22, 2019, 07:31:36 PM »

Thanks for that.
I tried to setup voicemail to email but it wouldn't work and couldn't figure out why. The client is 2.5 hrs away so it was getting a bit "annoying" asking the client to "test again".

You need the "standard" and "Advanced" checkboxes ticked on the Nupoint tab.
You also need remote access.  :)

Oh, I need both Std AND Advanced. That'll be it I reckon.
I have remote access via their RDS Server but it's the physical testing that's a pain.
This client got left half finished by former employee and now we're stuck truck trying to figure out how the hell he's set things up (hence all my questions lately, Vince, you're a legend for helping me out so much).


 

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