Hi guys
I'm new here but I hope you can help me with an issue I've been stuck with for a few weeks.
I've got a 5550 IP switchboard keypad and the software, version 4.3.0.10. When both the keypad and computer are connected to the same Voice VLAN, it all works absolutely fine.
We need to move the computer over to our data VLAN so it can see the domain, get updates, query AD etc. When I move it over, the keypad connection fails. The connection is passing a firewall but we cannot see any traffic being blocked between the two devices. Ping is successful, and we've also opened the the following ports:
Ports: TCP 6900, TCP 7050, TCP 7011, TCP 49500-49599.
The log file on the 5550 IP computer reports:
javaw MiDAS WARN - Design - MiSystem.getImpl()(): Used MiSystemDefault
javaw MainApp 5_prependConsoleTime set false. Prepend console app timestamp is off.
javaw MainApp ********* IP Console application started **********
javaw MessageServices 5_MsgSrvEvents set false. Message Services Events is off.
javaw MessageServices 5_MsgSrvTimerEvents set false. Message Services Timer Events is off.
javaw CommServices CommService is starting up
javaw CommServices class com.mitel.pcconsole.communicationServices.Service MsgConsumer is starting up: MsgQueue contains 0 messages.
javaw MessageServices 5_MsgSrvEvents set false. Message Services Events is off.
javaw MainApp 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.
javaw MainApp 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.
javaw MainApp 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.
javaw CallHandlingTrace 5_KeybrdMsgTrace set false. Keyboard Message Trace is off.
javaw EmergencyCallLog 5_EmerCallLogMsgTrace set false. Emergency Call Log Message Trace is off.
javaw CPM Starting the PCConsoleState(PCConsole createdPCConsole) constructor.
javaw CPM Ending the PCConsoleState(PCConsole createdPCConsole) constructor.
javaw CallHandlingModel 5_CallHndlgMsgTrace set false. Call Handling Message Trace is off.
javaw CallHandlingModel 5_CallHndlgEvents set false. Call Handling Events is off.
javaw CallHandlingTrace CallHandlingStateObjects.txt is absent - Call Handling State Objects is Off
javaw Synchronization SyncManager: initialize()
javaw ConnectionManager ConnectionStateWaitingForDeviceRegistration::enterState: ConnectionStateWaitingForDeviceRegistration
javaw UCAUserMessaging UCAPresenceMonitor instance initialized
javaw ICPPhonebook PhonebookICPScheduler: register com.mitel.pcconsole.additionalFields.directory.IC PBasedDirectory Assigned Engine:com.mitel.pcconsole.phonebook.model.PhonebookEngi ne@15dd32a
javaw GuestServices 5_GstSrvMsgTrace set false. Guest Services Message Trace is off.
javaw GuestServices 5_GstSrvEvents set false. Guest Services Events is off.
javaw ICPPhonebook PhonebookICPScheduler: register com.mitel.pcconsole.guestServices.gui.GuestServic esCoordinator Assigned Engine:com.mitel.pcconsole.phonebook.model.PhonebookEngi ne@5a9c5d
javaw UCAUserMessaging Unable to get Idle Time of the PC
javaw Directories DirectoryManager: Handle state change messages. Msg: DirectoryMessage: Time: Fri Jun 21 14:56:02 BST 2019
javaw Directories new:Count:0
javaw Directories old:Count:0
javaw Directories DirectoryManager: Runtime memory usage after handover. Occupied: 25096848 == total: 29851648 and Maximum: 518979584 Fri Jun 21 14:56:02 BST 2019
javaw BLGMGR FileBasedBLF: createCompanyBLFList request delayed.
javaw CommControlChan CommService::startupControl() is starting up
javaw MiDAS INFO - Design - MiNetService.MiNetService(): Instantiated
javaw Win32ServicesJNI Addr: 172.25.208.16, RTT:2 ms, TTL:58
javaw Win32ServicesJNI pingHost returned true
javaw Win32ServicesJNI Addr: 172.25.208.16, RTT:2 ms, TTL:58
javaw Win32ServicesJNI pingHost returned true
javaw UCAUserMessaging UCAPresenceMonitor::disconnectedEvent
Shortly after, the following appears
javaw Win32ServicesJNI Addr: 172.25.208.16, RTT:2 ms, TTL:56
javaw Win32ServicesJNI pingHost returned true
javaw DataServicesJNI Unable to bind to XA Servant.
javaw DataServicesJNI Can't connect to ExApp
javaw Win32ServicesJNI Addr: 172.25.208.16, RTT:2 ms, TTL:56
javaw Win32ServicesJNI pingHost returned true
javaw DataServicesJNI IP_CONSOLE_CLIENT: Bind Failed
javaw ConnectionManager The TKB has failed to connect to or has lost connection with the IP console application.
javaw CommControlChan CommService.shutdownControl() is shutting down
javaw Win32ServicesJNI Addr: 172.25.208.16, RTT:2 ms, TTL:56
javaw CommControlChan CommService::startupControl() is starting up
javaw Win32ServicesJNI pingHost returned true
javaw DataServicesJNI Unable to bind to XA Servant.
javaw DataServicesJNI Can't connect to ExApp
javaw Win32ServicesJNI Addr: 172.25.208.16, RTT:2 ms, TTL:56
javaw Win32ServicesJNI pingHost returned true
javaw DataServicesJNI IP_CONSOLE_CLIENT: Bind Failed
I'm just wondering if i've missed any ports or anything else? I'm not really sure how to fix this.
I wanted to put an any to any rule in on the firewall rule between the devices to see if that works, but my company has refused this.
Any help would be most appreciated.