Hi, I'll start out by saying I'm not a phone or mitel guy. I'll probably ask a lot of dumb questions and say stupid stuff.
I work in an office with a satellite office. One of the extensions in that office serves as the "front desk phone" for that satellite office.
The office manager would like for the satellite office front desk phone to act as an attendant so that when a client calls in and is transferred to voicemail, they have the option to press 0 to get back to the front desk phone instead of leaving a voicemail.
Right now if the client presses 0 to get back to the front desk, they are transferred to the front desk at our main office.
I set the attendant flag on the satellite office front desk phone, and then moved one of the extensions to be services by that phone to that phones attendants list in "Phone related information".
Except it doesn't work. When the caller presses 0, they are still transferred to the front desk at the main office. What am I dong wrong?