Author Topic: Mitel private number not coming trough  (Read 775 times)

Offline tijdjes123

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Mitel private number not coming trough
« on: June 18, 2019, 05:07:25 AM »
Hello,
We have recently implemented the new version of Mitel together with Mivoice Business.
This is running on a Virtual Machine and works great except when someone calls with his number shown as private the call is not coming trough and on the cellphone that calls it just keeps going and doesnt do anything.

When we do a trace with wireshark we see unsupported media codec when we call with a private number.

We already bypassed the firewall by using another internet line but it doesnt do anything. We use SIP and when we test it on a pc using a SIP tester tool we can see that an anonymus number is calling. But the Mitel phones just dont ring. Mitel private number not coming trough is setup properly
« Last Edit: June 18, 2019, 05:16:50 AM by tijdjes123 »


Offline Sube100

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Re: Mitel private number not coming trough
« Reply #1 on: June 18, 2019, 08:32:07 AM »
Make sure all your SIP peer settings are correct for the SIP provider (is the SIP provider on the Interop list?)
Are you using an MBG?
Is SIP ALG turned off on the firewall?
What is in the header of the incoming SIP call?
Are there any incoming digit mods?


 

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