Waiting for Extension Association from SRC on port 11

[ScottL]

An error message appeared this morning:

Mitel Call Record
3012 - Port not operationalWaiting for Extension Association from SRC on port 5

I checked the Alarm Service History in Call Recording Admin, I see a lot of items like this:

"SrcXml: Device 2060 mac 08:00:0F:36:33:42 Device IP:192.168.41.90 ICP IP:192.168.41.30 addr device 192.168.41.90:6921 addr icp 192.168.41.30:6802 Offline or Down on port 61"

I can log onto 192.168.41.30, that is one of our PBXs. (I can log onto the other one, too.

Can you help with this? I am not a Mitel expert, but hoped I could find a solution before we call our vendor.

Thank you,

Scott

[Magpye]

It sounds as if you have extension side recording.

This port is monitoring extension 2060 which is a device with mac address 08:00:0F:36:33:42 has been disconnectefd or logged out.

With this set up each port monitors an seperate extension.

[ScottL]

I was able to call extension 2060, and the call recorded. Was it a temporary blip?

[ScottL]

There is another, repeating, alarm below that one. It has a timestamp, then Alarm Number 3012. Severity: Critical. Error Description: Port not operational. Message:
"Waiting for Extension Association from SRC on port 125"

Below that, there are more, with different port numbers. Everything seems to be working...

Any ideas on that?

[ScottL]

I have attached a screenshot.

[Magpye]

Hi Scott,

It could just be 2060 logged out and back in if they are hotdesk, or maybe they rebooted their phone?
As long as that port is now recording then it should be fine.

Do you have access to the recording manager section, as uder there and then ports you can their status and which extension they are set to monitor.

The other alarm is when a port has been configured but there is no extension programmed against it yet.
I imagine this alarm is set to alert every 24 hours (or maybe when maintenance/housekeeping runs)

You could contact your vendor to disable any ports that don't have an extension assigned to them to prevent this error.