Hi,
We have migrated from a physical to a virtual Mitel and are now running Mivoice Business 9.0 SP2. Also we have moved to a SIP connection.
We are having the following issues:
- When we transfer a call to another person internally, sometimes there is no more audio. We can see the line has transferred on the phone, but the line remains dead.
- When we have a call and put this on hold, call another person internally and try to take the original call back it does not come back. We can see it in the screen, but again... no audio
We weird thing is that it is not very consistent. Most of the times it does work, but with some callers it fails. When I try to replicate the issue by calling with my own mobile phone, it is never any issue.
Does anyone have any idea what might be the issue here?