STAR Question

[BlackSunshine]

Does Day/Night service key override a STAR?  I have a customer that needs a STAR setup but needs the ability of override on certain occasions.  Thanks

[Tech Electronics]

BlackSunshine,

That all depends on how you program it.

We typically will have 2 separate Call Routing Tables, 1-Day and 2-Night. During the day the DID will go to the STAR and at Night it will go to a CRA for Inclement Weather.

You can also set the STAR to react to Day Mode and Night Mode as well by checking the box for Day or Night or Both.

Thanks,

TE