Author Topic: email Notifications for Alarms  (Read 1699 times)

Offline RLyon

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email Notifications for Alarms
« on: May 02, 2019, 03:28:26 PM »
I'm trying to get all Critical and Major notifications sent to an email. I have the email gateway set up. Admin e-mail, email address and user email are all the same. I am using smtp2go as my server port 2525. I created an admin user on the systems not associated to a device. I enabled that user to get notifications in the System admin tool as well as the User Admin related field. One System is an IP only system and add a sip trunk to the system to trigger a Major alarm, but I am not receiving any emails. Is there more to it?


Offline magnus

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Re: email Notifications for Alarms
« Reply #1 on: May 03, 2019, 02:31:25 PM »
You need to use the SAD tool to setup notification on the specific alarms you want notified. As well as all the other things you have done

Offline RLyon

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Re: email Notifications for Alarms
« Reply #2 on: May 07, 2019, 09:50:41 AM »
Thank you for the reply. Unless I am misunderstanding you. i had stated in my original post that I had enabled it in the System Admin Tool under Setup>Manage Alarm Notifications. I believe I am missing something else.

Offline magnus

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Re: email Notifications for Alarms
« Reply #3 on: May 09, 2019, 12:19:12 PM »
Create User with admin rights
setup the email address for that user
log into the SAD tool with that user
Activate system monitoring
Setup->manage alarm notifications
checkmark each individual alarm notification you want to receive.
The alarm groups have never worked for me.

The easiest alarm to test is the off hook alarm.

I have only ever had intermitten success with this.


 

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