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Author Topic: Hunt Group - I will wait  (Read 674 times)

Offline mvaughn

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Hunt Group - I will wait
« on: April 15, 2019, 12:39:25 PM »
We currently have 16 TNs for our teletime server and have roughly 400 employees. At 5 o'clock when everyone clocks out obviously several employees will get a busy signal. Is there a way through Class of Service to have these calls automatically go to I will wait instead of presenting a busy signal?

thanks
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Offline ZuluAlpha

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Re: Hunt Group - I will wait
« Reply #1 on: April 16, 2019, 04:03:39 PM »
I'm restating to make sure I understand:

At 5pm all, or most, employees calls the teletime server to clock out, but there are only 16 paths to accommodate the load?
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Offline acejavelin

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Re: Hunt Group - I will wait
« Reply #2 on: April 16, 2019, 08:25:42 PM »
Why wouldn't you just let them camp-on to the group... Or make the 16 TN's a Ring Group and with a longer Call Queue timer?

Honestly... 16 lines for 400 employees to use at the same time seems... umm... incredibly inefficient.
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