Guys,
How do you translate the Golden Rules to the different types of ports to work with the IVR portion of this product?
For instance there are the following 5020 extension types:
1. RAD Port 5020 IP
2. Messaging Port 5020 IP
3. Outbound Port 5020 IP
4. UPiQ Port 5020 IP
In the Golden Rules it doesn't state anything about how to configure these ports specifically. How does the CoS and CoR have to be for each type of 5020 IP Port? It is pretty straight forward on making sure you set the Licensing to Trusted IP, but that is the only clear piece of information that I can find on how to setup the 5020 ports.
The Golden Rules seem to break it down into 3 different columns, but these are specific to the type of ports you are using.
1. CCM & CA PBX Options
2. VMW PBX Options
3. IQ PBX Options
Which one of these setups would be used for each type of port? I am not sure why they need to make this so confusing to setup since it is a simple extension that goes inside of a Hunt Group.
Once I am past this hurdle I believe the remainder of the IVR programming will be simple in comparison since they actually trained on how to create Workflows and Subroutines, but they didn't teach anything about how to program the 3300 it was attached to.
Thanks,
TE