Author Topic: ACD Hunt groups and DND  (Read 798 times)

Offline PLobaugh

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ACD Hunt groups and DND
« on: April 12, 2019, 11:00:41 AM »
The past few days i've started getting a lot of notices from users in a 2 tiered hunt group setup that they're going into DND after missing a call. I've never heard this complaint before, but upon looking into it am i correct in that if a member of a hunt group misses a call right before it gets 'recalled' to another destination (tier 2 in the HG) that rep goes into DND? And if this is the case, is there a way to turn this off?


Offline Tech Electronics

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Re: ACD Hunt groups and DND
« Reply #1 on: April 12, 2019, 12:00:28 PM »
PLobaugh,

Sure, just make sure that the ACD Agent No Answer - DND Message Number is set to 0.

Thanks,

TE

Offline PLobaugh

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Re: ACD Hunt groups and DND
« Reply #2 on: April 12, 2019, 03:08:57 PM »
Ah, easy peasy. Thank you.


 

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