marcreid,
Don't take this the wrong way, but I am curious as to what they teach nowadays when you are getting certified on the MiVO-250. As I was certified on the Inter-Tel Axxess system I didn't have to go through the MiVO-250 training. When I was trained we went over how to set up a T-1/PRI and test to see what you are getting from it via the method I explained earlier as well as using HON and DON via the RS-232 connection on the front the card; that was Inter-Tel though.
Anywawy, there isn't a magic trick to make the callers name show up if its available, but depending on your software version there are ways to get it to show like that.
In the old way, prior to 6.3, you had to setup the transient call display to not display as long and then it would show the name and number if you had the system flag Display Caller ID Name and Number set to yes it would then switch from the transient display faster than most users would look at their display so they would see the Caller ID Name and Number; of course they lost their call timer.
Now, the way to do it is with the new phone flag Display CID on Ringing; so much easier.
Thanks,
TE