tjaski,
I believe that you are a little confused as to what you actually have going on there.
The MiVoice Office System Administration and Diagnostics [SA&D] is a software tool that allows you to access many web tools and features along with database programming.
The MiVoice Office Application Suite [MOAS] is a server application that runs on Windows to provide features outside of the phone system. Presence, Call Recording, Call Accounting, Routing, 69xx series phones, etc..
I believe what you have is a MOAS that someone also placed SA&D software on for convenience, but when you posted your request it became confusing to read since you were talking about the wrong thing.
You will probably need to get your vendor out to make sure the licenses are up to date and the heartbeat is being registered by the license server, but you could try to update the license yourself if you have the engineering password.
Thanks,
TE