Author Topic: Have extension rollover to 3x other phones  (Read 1346 times)

Offline Curtin_BPW

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Have extension rollover to 3x other phones
« on: February 22, 2019, 10:39:17 AM »
I have a customer that wants incoming calls to their phone on their DID and/or transferred from the front desk to their 3-digit extension to ring 3 additional phones after 3 rings and then land in the their voicemail box after 3  more rings. What is the best way to accomplish this. Would this be a ring group, a pickup group, a feature access code, or some sort of line key on the other phones?


Offline Curtin_BPW

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Re: Have extension rollover to 3x other phones
« Reply #1 on: February 22, 2019, 10:39:55 AM »
System is a SX-200 ICP 5.0.2.14

Offline acejavelin

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Re: Have extension rollover to 3x other phones
« Reply #2 on: February 22, 2019, 11:39:33 AM »
Sure... Lots of ways.

The easiest would be to put Multicall appearance keys of that DN on the other phones and set them to delayed ring.

You could also make a ring group of the 3 extensions and CFNA the first DN to that ring group, then route the Ring Group to VM after about 15 seconds.

There are a few other ways, but one of these would like be the easiest.

Offline Curtin_BPW

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Re: Have extension rollover to 3x other phones
« Reply #3 on: February 22, 2019, 12:00:39 PM »
Ok so if I am understanding that correctly.
-I have x630 and set it's CFNA to x730
-x730 is a ring all hunt group with the first member being 630 followed by the other 3 extensions and with an overflow set to the number of the VM hunt group

Offline Curtin_BPW

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Re: Have extension rollover to 3x other phones
« Reply #4 on: February 22, 2019, 12:01:17 PM »
Dont have any available keys on the phones (they wanted lots of BLFs) so trying to go with the RG option

Offline Curtin_BPW

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Re: Have extension rollover to 3x other phones
« Reply #5 on: February 22, 2019, 12:39:45 PM »
Also the Hunt group does not have the "RING" option for Group type. Only "RABTOS" and "AGENT"

Offline acejavelin

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Re: Have extension rollover to 3x other phones
« Reply #6 on: February 22, 2019, 01:25:40 PM »
Also the Hunt group does not have the "RING" option for Group type. Only "RABTOS" and "AGENT"
Getting my systems confused... You must use the multiline appearance keys to do this.

Offline Curtin_BPW

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Re: Have extension rollover to 3x other phones
« Reply #7 on: February 25, 2019, 02:25:20 PM »
Deployed Multiline Kings with delay ring and everything worked great. Thanks!


 

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