Call Appearance based on incoming number Caller ID

[Curtin_BPW]

How would you identify a call based on the calling number. All calls on the incoming trunk should ring the same way unless one person is calling it should hit a call appearance button. I know how to do this based on a DID but in this case it is when a particular caller ID calls the main number.

[acejavelin]

How would you identify a call based on the calling number. All calls on the incoming trunk should ring the same way unless one person is calling it should hit a call appearance button. I know how to do this based on a DID but in this case it is when a particular caller ID calls the main number.

What system?

If it is a SX200, SX2000, or other SX platform (as this group is for) that isn't possible... Those systems on their own do not have the ability to route calls based on incoming caller ID (ANI) on their own.

[Curtin_BPW]

Yes it is a SX-200. So the only way would to use a DID and always call the same number from that number?

[acejavelin]

Yes it is a SX-200. So the only way would to use a DID and always call the same number from that number?

You can't do anything special with a call based on it's ANI/CallerID information, you can display it on the phone, but not cause it to ring differently or to a different "spot" so that it is unique in any way. The SX-200 does not have the capability to route calls based on the ANI or CallerID by itself. It may be possible with a high-end call center routing server, but even then I would have my doubts.