Hello all,
Am having an issue with Mitel real time-pro reporter. We are monitoring the number of calls for our support reps. The problem is If a customer calls into the Support queue and hangs up before the rep answers the call, the queue increments for the support rep as if the call was answered. We are running Mitel 5000 for the server. Is there a way to stop that behavior and count only the calls that were answered by the rep ?
Thanks !
