Dear Mitel Partner,
We recently contacted your organization about Mitel's strategy to build and expand relationships with Value Added Distributors (VADs) for Mitel products and support services.
As a Mitel distribution partner, the fact that you are required to provide Tier 1 and Tier 2 technical support to your customers is a topical issue. We invite you to consult the Mitel Partner Program Guide.
The purpose of this communication is to inform you that, from 1 January 2019, technical support to Mitel partners through the distribution will also be delivered by Mitel distributors. As a result, partners requiring technical support should contact their VAD directly. Mitel recommends that you familiarize yourself with the support procedures and documentation of your own VAD without waiting until January 1st.
For more information, please refer to the Technical Support Guide (InfoChannel> Services & Support> Support Services> Technical Support> Technical Support (TS) Guide and Quick Reference Guides).