Let me start by apologizing; I don't know much about this system and neither does anyone else in the company--I guess you could say we just inherited it.
When you call our main line, our receptionist can direct you to our support group (ext. 1042). Additionally, if the receptionist doesn't answer, you have the option of pressing 1 for support once the auto-attendant (I'm assuming that's what it's called) picks up. This is all fine and well, but the issue is that we have an extension in that group that doesn't need to be. I've looked through help documentation as well as through the numerous not-so-user-friendly options in the configuration and administration pages and I can't seem to find it anywhere.
So, can someone please help me find out how to remove an extension from a call group?
Thanks!