Global Holiday Message Setup

[colbod]

Hi all,

Having had 5 years experience using an Avaya setup I've recently found myself in the unknown and working with a Mitel setup.

We have a Mitel 3300 and I'm using both MiVoice Business and YourSite Explorer.

We have a small call centre of around 20 users and have over 100 DDI's assigned to them, some have IVRs some don't.

The question I have is, is there a way of setting a global setting to apply an out of hours\holiday message to all DDI's in the call centre rather than going through them all individually. We already have a closed for the holidays message recorded and on the system, its just not assigned to anything, I was hoping I could just switch an "on" button for this to kick in 

Thanks

[Dogbreath]

You could try setting the Non-Dial-In Trunks Answer Points [Trunk Attributes form] straight to your message. A lot quicker than editing 100 DDIs [although this can be done in bulk with a CSV import].

[colbod]

Ahh ok, so I guess adding this to the trunk attributes will apply the message for the whole company?

Thanks for the reply.

[Dogbreath]

It will "break" all your DDIs, effectively playing this message for all inbound calls.

[colbod]

Great! This seems like a quick on/off fix.

Am I right in thinking there is an number assigned to the message on the system and this just need inputting in the  Non-Dial-In Trunks Answer Points box?

[sarond]

I would look more into the call rerouting option.

Maybe set Night 2 to have all the numbers required route to a message.