Hi all,
Having had 5 years experience using an Avaya setup I've recently found myself in the unknown and working with a Mitel setup.
We have a Mitel 3300 and I'm using both MiVoice Business and YourSite Explorer.
We have a small call centre of around 20 users and have over 100 DDI's assigned to them, some have IVRs some don't.
The question I have is, is there a way of setting a global setting to apply an out of hours\holiday message to all DDI's in the call centre rather than going through them all individually. We already have a closed for the holidays message recorded and on the system, its just not assigned to anything, I was hoping I could just switch an "on" button for this to kick in
Thanks