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Author Topic: 6900 series phones will not register  (Read 2685 times)

Offline BlackSunshine

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6900 series phones will not register
« on: December 14, 2018, 04:47:04 PM »
I am installing my first 6900 series sets. My phones are connected to MiVoice Office Suite but I can't get the phones to register to Mitel 250....I get 408 message sip registration timeout retry timer.  I called Xarios and they said all looks good must be the network. All phones are on same Layer 2 subnet and I can ping the phones from the Mitel 250.  I turned on the advanced diagnostic of 6930 and got the log file below.    192.168.1.100 phone.....192.168.1.200 Mitel 250....192.168.1.250 Mivoice Office Application Suite

I'm stumped.  Any help appreciated.


3:44:13.5658 : [ 90]   RequestController : CtiDial : Type=topsoftkey, Location=6, Request Scheme=(http)
13:44:14.6288 : [ 92]   RequestController : OutgoingCall - Request Scheme (http)
13:44:22.5225 : [ 92]   RequestController : Disconnected Request Scheme (http)
13:44:33.7493 : [ 31]   LocalHandsetAgent : Sending SIP heartbeat (08000FC6E746)
13:44:33.7511 : [ 31]   HandsetManager : requesting NOTIFY from  MacAddress=08000FC6E746, TAG=LocalAgent - sip status, State=AwaitingStartResponse, Number 230
13:44:33.7543 : [ 31]   HandsetManager : SetOnlineStatus lastOnline (Friday, December 14, 2018 : 1:44:33 PM) tag (RemoteAgent.SendNotifyRequest)
13:44:33.7551 : [ 31]   LocalHandsetAgent : SendMessageSetToQueue(08000FC6E746,192.168.1.100) - size 136
13:44:33.7551 : [ 31]   LocalHandsetAgent : BuildPriorityMessageSet(08000FC6E746,192.168.1.100)  - Constructing PRIORITY send packet - queued waiting (1)
13:44:33.8596 : [ 62]   LocalHandsetAgent : HandleTimerExpiry(08000FC6E746,192.168.1.100)  - queued PRIORITY messages sending, remaining (0), message Timestamp (Friday, December 14, 2018:1:44:33 PM)
13:44:33.8596 : [ 62]   LocalHandsetAgent : SendPostRequest 08000FC6E746 Length(140) : uri=http://192.168.1.100,content=
xml=<AastraIPPhoneExecute>
  <ExecuteItem URI="https://192.168.1.250:8202/request/configrequest?configtype=sip" />
</AastraIPPhoneExecute>

13:44:34.2694 : [ 90]   LocalHandsetAgent : SendPostRequest (08000FC6E746) :SUCCESS
13:44:34.2694 : [ 90]   LocalHandsetAgent : SendPostRequest (08000FC6E746) : uri=http://192.168.1.100,time=410ms
13:44:34.6789 : [ 78]   RequestController : configrequest - ConfigType (sip), Request Scheme (https)
13:44:34.7298 : [ 78]   RequestController : configrequest - Response - <AastraIPPhoneConfiguration><ConfigurationItem setType="override"><Parameter>sip registration timeout retry timer</Parameter><Value>30</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip user name</Parameter><Value>230</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip auth name</Parameter><Value>230</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip password</Parameter><Value>*******</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip display name</Parameter><Value>230</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip screen name</Parameter><Value>Reception 2</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip screen name 2</Parameter><Value>230</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip use basic codecs</Parameter><Value>1</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip vmail</Parameter><Value>2501</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip registrar ip</Parameter><Value>192.168.1.200</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip registrar port</Parameter><Value>5060</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip proxy ip</Parameter><Value>192.168.1.200</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip proxy port</Parameter><Value>5060</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line3 user name</Parameter><Value>230</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line3 auth name</Parameter><Value>230</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line3 password</Parameter><Value>*******</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line3 display name</Parameter><Value>230</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line3 screen name</Parameter><Value>Reception 2</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line3 screen name 2</Parameter><Value>230</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line3 vmail</Parameter><Value>2501</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line3 registrar ip</Parameter><Value>192.168.1.200</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line3 registrar port</Parameter><Value>5060</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line3 proxy ip</Parameter><Value>192.168.1.200</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line3 proxy port</Parameter><Value>5060</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line4 user name</Parameter><Value>230</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line4 auth name</Parameter><Value>230</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line4 password</Parameter><Value>*******</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line4 display name</Parameter><Value>230</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line4 screen name</Parameter><Value>Reception 2</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line4 screen name 2</Parameter><Value>230</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line4 vmail</Parameter><Value>2501</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line4 registrar ip</Parameter><Value>192.168.1.200</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line4 registrar port</Parameter><Value>5060</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line4 proxy ip</Parameter><Value>192.168.1.200</Value></ConfigurationItem><ConfigurationItem setType="override"><Parameter>sip line4 proxy port</Parameter><Value>5060</Value></ConfigurationItem></AastraIPPhoneConfiguration>
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Offline lowradiation

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Re: 6900 series phones will not register
« Reply #1 on: December 14, 2018, 05:44:40 PM »
What software versions on Mivoice Office Application Suite and Mitel 250
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Offline BlackSunshine

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Re: 6900 series phones will not register
« Reply #2 on: December 15, 2018, 08:51:23 PM »
Mitel 250 is 6.3.7.78 which is 6.3 SP_2_GA3.........MIVoice Office Application Suite is 5.1.20

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Offline lowradiation

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Re: 6900 series phones will not register
« Reply #3 on: December 16, 2018, 08:13:05 PM »
Latest software version of Mitel 250 has port 5060 disabled by default.  Check in System -> IP Settings -> Advanced IP Settings

MOAS 5.1.20 should automatically pull the 69xx SIP username and password from the Mitel 250
If not, you can manually do it on the MOAS by going to Site Settings -> Phone System -> (name assigned to Mitel 250) -> edit a 69xx extension and make the SIP username and password the same you made it on the 250
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Offline BlackSunshine

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Re: 6900 series phones will not register
« Reply #4 on: December 17, 2018, 11:15:04 AM »
That was the fix.  I appreciate it.  I had a port scan tool and could see it was closed so I enabled like you said.....however I forgot to reboot 250 after I enabled it...port didn't open until 250 rebooted.  Thanks for the help




Quote from: lowradiation on December 16, 2018, 08:13:05 PM
Latest software version of Mitel 250 has port 5060 disabled by default.  Check in System -> IP Settings -> Advanced IP Settings

MOAS 5.1.20 should automatically pull the 69xx SIP username and password from the Mitel 250
If not, you can manually do it on the MOAS by going to Site Settings -> Phone System -> (name assigned to Mitel 250) -> edit a 69xx extension and make the SIP username and password the same you made it on the 250
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