Author Topic: Contact Center Client error  (Read 930 times)

Offline Jerm79

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Contact Center Client error
« on: November 01, 2018, 06:23:29 PM »
Fresh CCC install on a user's PC. Launches successfully, can load profiles successfully, but whenever you click on any option in the 'Real Time' tab, it errors out (options like 'Agents' or 'Queues' etc.,)

I've attached an image of the error dialogue box that appears first, and attached a copy of the client error log file.

I haven't tried it under my profile, or an uninstall/reinstall just yet as this user is hard to get ahold of and schedule work time with. Hoping to see if someone knew of a quick shot fix.


Offline adam@telexperts.net

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Re: Contact Center Client error
« Reply #1 on: November 13, 2018, 10:00:03 AM »
Check that .Net is up to date, installed as a local admin, customer is not changing their text size in display.
If it is Windows 7 I also remember seeing something about a certain theme had to be installed.

There is a certain release of 8 that had display issues so maybe updating to the latest release if you are not already there.


 

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